SPECIALISING IN LETTINGS

AND PROPERTY MANAGEMENT

**IMPORTANT NOTICE – 6TH JANUARY 2021 **

We are pleased that the housing market has been allowed to continue services under the strict government guidelines recognising the importance of the sector. We are still available at Little Mansions for all our clients but continue to operate with caution following the national lockdown https://www.gov.uk/guidance/government-advice-on-home-moving-during-the-coronavirus-covid-19-outbreak please contact us to find out how we have made changes to help keep us all safe.

This has been a challenging 12 months for everyone but we have successfully adapted and continue to respond promptly to changes making sure our staff and our clients remain safe.

We want to thank all our clients for their continued support, stay safe and keep in touch!

A LITTLE SOMETHING ABOUT US…

We are an independent company that specialise in residential lettings and pride ourselves on providing a high quality service to both landlords and tenants. We started out in 2002 with our own property portfolio in Staffordshire expanding further in 2009 when we opened our first office in the busy County town of Stafford. Due to our swift success we were later proud to then grow our family again with a second office in the very popular market town of Uttoxeter supporting Landlords and their properties in both these growing areas.

Our team work tirelessly to ensure a professional and efficient service looking after all our customers.  Our personalised service sees you assigned to your very own Property Manager who will nurture and guide you through the complicated and sometimes daunting landscape of lettings. Your personal PM will curate and monitor the marketing of your property and find you your perfect tenant with our robust qualifying process. Once your property has been occupied you will continue to be supported by this same individual who will continue to give seamless service and you the confidence that they know you and your unique property needs. We are a close knit team supporting each other and working together to ensure you get the service you want.  We feel at Little Mansions that its the Little things that keep the Mansions going and keep all our clients satisfied.

Our continued advances in our products, software, training and procedures means we continue to grow and adapt as new regulations and legislations are passed in law. In turn we will keep you up to date with these changes and how we have handled them so you feel confident that you and your properties are continuing to be compliant and you have the guidance and support you need.

OUR LITTLE MANSION MISSION

To provide a professional specialist service to a high standard with personal care to meet the needs of all our clients.

OUR NOT SO LITTLE MARKETING

We have innovative software which allows clients to experience all our properties as a virtual tour so opportunities won’t be missed and we can provide options in the current climate where a physical viewing may not be possible. The Virtual tour is supported by plenty of photos of the property, a full property description, brochures and window cards. We have eye catching marketing boards and tenants are able to find all of our available properties on our website or whilst searching on the main property portals Rightmove and Zoopla

OUR 24/7 MANSION MAINTENANCE SERVICE

We use a sophisticated online system FIXFLO where a tenant can report maintenance to us 24/7. The software will allow a Tenant to report their issue to us with plenty of detail and supporting photos so we can assess the problem easily and efficiently.  The system will also help troubleshoot the job beforehand to see if its something that can be easily remedied without costing you money.  If there is a need for a call out we will be alerted in branch as soon as the tenant reports it and then we can manage the job, refer to the landlord and instruct a contractor whilst the tenant is kept up to date with every action taken – keeping everyone in the loop.

Report, Action, Follow, Fix

 

** Accredited by Safeagent (Licence No A6228) and are members of their Client Money Protection Scheme **

** Members of The Residential Landlords Association **

** The Property Ombudsman (https://www.tpos.co.uk/) (Membership Number D8309) and The Information Commissioners Office (Ref: ZA295603) **